Matrix How-To

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Revision as of 02:03, 3 August 2020 by Mal (talk | contribs) (more migration bits)
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Migrate your account!

The Matrix server will be shut down a while after the conference ends. When this happens, all accounts, rooms, and communities on will disappear. Before that happens, be sure to:

  • Make contact with your new friends outside Matrix, or with accounts (both you and them!) not on
  • Create a new Matrix account on another homeserver, for example or
  • If you want to, migrate your account from to your new homeserver
    • Your old homeserver would be, and your new one would be e.g.
    • For best results, sign out of both accounts while it runs - Make sure you wrote down your encryption key before signing out!
  • Join to keep chatting

How to join chat

  • Create or sign in to a Matrix account
  • Talk to our CoreBot to get access to the chat rooms

For help with the bot, please see the CoreBot help.

Using the Web Client

Visit to create an account (walkthrough), then send the bot ( a direct message with the command ticket then your ticket code. More information

Desktop and Mobile Matrix Clients

If you wish to use your own client instead of, we recommend element. It supports iOS, Android, and desktop (Windows/Mac/Linux).

You will likely need to set the client to use your homeserver, like or depending on where you created your account. You can see a screenshot of how to do this below.

Once you are signed in to your account, send the bot ( a direct message with the command ticket then your ticket code. More information

Screenshot overview of setting a custom homeserver in element


  • The desktop client isn't working
    Wait a few minutes and try again. Make sure you're using the correct homeserver (see above)! If it's still not working, try the web client.
  • I'm missing a channel or I can't join a channel
    Send the bot the ticket command and your code again, it will try again to invite you to rooms.

How to create your HOPE Matrix account on the web (slideshow)

Note: adding your email for registration is optional. If you add an email you are required to verify it before you can log in.

A legend of some common functions in Element (Riot) are shown here.

matrix legend matrix community tooltip

Join other unofficial rooms

If you want to see the unofficial rooms click the icon to the right of the search bar to explore other rooms

matrix legend